The Tickets are not being sent
The Tickets are sent only when the order status is Confirmed so if the order status is Pending the tickets will not be sent until the status changes.
The system generates the tickets with the personal information of each participant so make sure that you have some Custom Fields for the Group Members and that your event is not hiding those fields asking only for the Billing Information.
At least one Custom Field should be checked as is eMail in order to retrieve a recipient to send the tickets. If you don't want to ask for an email address to each participant, leave at least one Text Field checked as is eMail for the Billing Information.
How to place images in the Tickets
From the Configuration of VikEvents you can write custom html text containing images that will be placed in the Tickets.
If you are getting a blank page after submitting the order is probably because the system could not reach the image source properly.
All the images should be placed in the folder images/ of your server. From the media manager, make sure that the images that you are using are located in that directory or in any subdirectory of images/.
All the html image tags should have the same syntax for defining the source. This is the right syntax:
<img src="/images/your_image.jpg" alt="..." title="..." class="..." style="..." border="..." />
This way the system will be able to locate the images without errors.
QRcode and Check-in Function
The QRcode of each ticket contains a link to the orders page in the front end with all the participant details. This ensures that the reservation is valid and authentic.
The Check-in function saves the date and the time of the QRcode scanning. The device that is scanning the QR code should first authenticate with the browser on the website with the credentials of the Joomla user that has the same email address as the one defined in the Configuration of VikEvents. Any mobile device that supports Apps for scanning QR codes has a browser for visiting web pages and that's what you should use to log in onto your website as this special-user which is allowed to scan tickets.
Joomla supports simultaneous logins of the same user on multiple devices so ideally the people scanning the tickets could be unlimited.
The QRcode should be scanned when the user presents the ticket at the entrance. This will ensure you that the ticket has not been used before.
The steps to scan the tickets are the followings:
1. Log in onto your website with the mobile device as the allowed user for scanning tickets.
2. Use your preferred App to scan the QRcode on the tickets.
3. The App scanning the QR code will read the content and will open the link on your mobile device browser.
4. Done. The system will validate the ticket and register the check-in time in case of success.
Here is a graphical example:
How to create a Group View of Events
Events with the same title but different prices, dates or locations can be grouped into a Group View. From the Items task of the administrator section it is possible to Clone an Item. The Title of the cloned Event will be the same as the original Event.
From the Menus Manager of the administrator section of your Joomla, by creating a new Menu Item, type VikEvents - Single Event, it is possible to create a Group View of Events. Just select one of the Events that is available in other locations or dates with the same Title and then enable the setting Group View.
All the Events with the same Title and the End Reservation Date not expired, will be listed in this Menu Item.